Bharti Airtel is usually a open public limited company often called AIRTEL .it is a Indian telecom firm which is currently operating its organization across south Asia, Africa and channel islands, additionally it is into the GSM providing business in every the countries including 2G&3G services. Due to its businesses in 19 countries, Airtel is currently the 5th greatest telecom operator on the globe with above207.8 million subscribers in the end of 2010. It’s the largest cellular company in India with more than153 million clients, behind china portable and china Unicom Airtel is the third most significant operator by subscriber bottom.

TYPE – public

INDUSTRY – telecommunication


FOUNDER – Sunil Bharti mittal


AREA SERVED – South Asia, Africa, Channel Island

SERVICES – Mobile network




Satellite television

REVENUE – 9.290 billion

OPERATING INCOME – 2.313 billion

PROFITS – 2.079 billion

TOATAL ASSESTS – 15.527 billion

TOTAL EQUITY – 9.491 billion

EMPLOYEES – 24,501

PARENT – Bharti Enterprise (63.45%)

SingTel (32.15%)

Vodafone (4.4%)

WEBSITE – airtel .com


Sunil Bharti Mittal

Manoj Kohli Joint

Akhil Gupta

Chua Sock Koong

Tan Yong Choo

Nikesh Arora

Pulak Chandan Prasad

Lord Evan Mervyn Davies

H.E. Dr Salim Ahmad Salim

Tsun-yan Hsieh

Rajan Bharti Mittal

Rakesh Bharti Mittal

Craig Ehrlich

Ajay Lal

Bashir Abdulla Currimjee

Mauro Sentinelli



Strategic human administration means formulating and executing human resource policies and procedures of the business that produce the worker competencies and behaviours the business needs to attain its strategic aims. The strategic system implies certain workforce need, with regards to employee skills, attributes, and behaviours that HR must deliver to allow the business to achieve its strategic goals.


In Airtel you happen to be an at will employee, this mean you are working at your own can without any power or pressure, before you become a member of the company you must sign conditions and condition agreement that will express corporate governance of the company that must be followed by all employees, in violation of the arrangement, it can lead to termination of the employment.

Employees must are accountable to their superior and keep maintaining disciplinary work.

All staff members will be paid once a month by cheque procedure.

In circumstance of leave staff members must draft a detailed application mentioning the reason behind leave.

Lunch break of 1 1 hr will come to be provided

Camera monitoring will be achieved to check the fair work of the employee.


A Coverage under which employee gets promotion in the organization which is a reward for excellent effectiveness.

Generally to be eligible for promotion a employee must have successfully completed six months of job in Airtel .

Internal application process is being carried out and previous data are checked and functionality is analysed.

Further written ensure that you interviews are done for promotion process.


The internal marriage between different jobs and wages helps the firm to choose its wage structure.

60% of Staff in Airtel are on adjustable pay structure which means they are paid according with their work done.

At AIRTEL strong pay for performance culture maintains the internal equity.

AIRTEL take into consideration factors such as performance and maintaining internal equity to ensure people at same level (in the organization hierarchy) and same efficiency are paid at the same level.


Motivation is an effective tool for inspiring the workforce and creating assurance among the employees.

The employees will be satisfied if administration provides them with options to fulfil their physiological and psychological needs. The workers will cooperate voluntarily with management and will contribute maximum to organizational goal.

The rates of labour turnover and absenteeism among staff will be low.

There will be good human relations in the organisation as friction among the workers themselves and between your workers and operations will decrease.

AIRTEL always promotes determination by rewarding the skill through a complete REWARDS APPROACH, performance bonuses, guaranteed cash and also stock option.

Tremendous growth in career opportunities makes life at AIRTEL exciting and encouraging towards functionality.

Motivation tools like on task grooming, involvement in key element projects, monitoring courses and exposure across various businesses, AIRTEL presents all its staff, guaranteed job satisfaction resulting in a Total Employee Proposition.

Family friendly work alternatives: Flexible time program, telecommuting , part time options.

Maternity/ post natal benefits: 12 weeks maternity leave, leave extendable up to 6 months, flexi work position, flexi /part time alternatives.

Revised sabbatical policy: Allows for time off for improving education up to at least one 12 months & personal exigencies limited by half yearly


Travel insurance policy revision: Includes two more safety norms for women employees.

Employee referral insurance plan: Enhanced monetary benefits for referring women personnel across all levels.

Mentoring software: Initiated for substantial potential middle management females staff members – mentoring by senior women supervisor.


All employees have to post a medical certificate mentioning the physical and emotional fitness.

Regular medical check-up promotion is performed by the AIRTEL group.

Suppliers dealing with Bharti Airtel shall comply and abide by all laws, rules and guidelines on environment, health and safety.

Suppliers will ensure that new service offerings together with new product designs are in compliance with the relevant environmental regulation and recommendations, during execution at Bharti Airtel.


Vast pool of individual resource time to period upgraded with regards to leadership and technical expertise through many outsourced and in house training & development activities such as process and project management skills and technical skills.

By providing world class resources and combined work by AIRTEL many personnel are being educated and developed to be future leaders .

The company’s HR is continuously focusing on launching several initiatives like on work training, apprenticeship training, programmed learning, simulated expansion, computer base training.

AIRTEL likewise believes in internet based training which includes



Development initiative by the business is directed by job rotation in which a management trainee moves section to department for general learning in organisation.

Case study method can be adopted book reports already done by AIRTEL.

Outside seminars are arranged for both staff members and employer.

(b) Identify any 3 Jobs (one each at BASIC LEVEL, Middle Level and Senior Level) within that selected company.

Entry level- sales executive (broadband)

Middle level- Area manager (sales)

Senior level- General Manager (home based business development)


Job description- A set of a job’s duties, responsibilities, reporting relationship, working conditions, and supervisory responsibilities.

Job specifications- A list of a job’s individual requirements, that’s, the requisite education, abilities, personality, etc.

Job description

Sales executive- main aim is to sell broadband connections to the multinational corporation.

Cultivate new

broadband customers creating a thesis.

Briefing the new product regarding broadband to customer

Field survey to gather new demand inclination in the market

Job specification

Experience – one to two 2 years

Location – Ncr/ Delhi

Compensation : Rupees 65000 – 1,22,000

Education: UG GRADUATE, ANY SPECIALIZATION, PGDM in virtually any area

Industry Type: Retail

Role: Sales Exec./Officer

Functional Area: Sales,

Job description

Area supervisor- Achieve targeted net contributes for all products (voice – prepaid/post-paid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) / CS in the area office

Achieve channel infrastructure enhancement targets.

Achieve earnings & sales aim for – across all products and channels of organisation

Manage changes in , group, trends, people to ensure quality satisfaction with continuity and even operations

Coaching, monitoring, mentoring and retention of team member

Job specification

Experience: 9 – 12 Years

Location Ncr / delhi

Education UG – Graduate – Any Specialization – PG Course – very good communication skills

Industry Type: Telecom/ISP

Role: Area Manager

Functional Area: Sales,

Job description

General manager- To formulate home based business development strategies & identifying new business opportunities.

To manage the IT sector within the organization.

Mange the organization affairs with additional multinational corporation

Building good connections with business companions.

Strategy and Implementation of All Business SLA’s & Managing customer SLAs for operations

Transition management& account growth

Cross-functional collaboration to improve performance& improved strategies.

Workflow Supervision, Hiring support& capacity planning

Setting-up and controlling operational practices

Identify chance areas and implement the procedure for more improved strategies

Job specification

Experience: 14 – 20 Years

Location: NCR/ delhi

Education: UG – Graduate – Any Specialization – PGDM/MBA – Any specialization , excellent communication skills

Industry Type: telecom

Role: Head//GM-Operations

Functional Area: IT, research & development.




In AIRTEL existing starting are monitored and accordingly position process are being completed matching applicants profile and area of interest.


Matching of the profile is done by the company with respect to its requirements and necessities.


An aptitude test is necessary for the job of front line product sales.

For considering the middle and senior level work occupational character questionnaire done.


Airtel takes 1-3 rounds of interview process.


In case of last selection credentials are getting verified by the company before signing up for of the candidate. Following this process last appointment letter is being offered with company’s conditions & condition memo, that each employee must sign.



Performance and pay policy

Incentive pay for scheme- managers often use two conditions synonymously incentive plan for the employees, that’s applicable to product sales over the mark achieved.

As discussed earlier 60% of the AIRTEL personnel are on variable pay that ties to shell out to efficiency or profitability in one time lump sum.

Merit pay as in incentive is normally done by the company for excellent functionality by employee in last term of his/her employment

AIRTEL also supplies NON- MONETARY incentives which includes

Employee recognition

Gift certificates

Special events

Merchandise incentives

Free training programs

Commission plan


Benefits are indirect economical and non financial obligations employees get for continuing their occupation. They include things like health and life insurance coverage, pensions, time off with pay, and child attention assistance.


Life and medical health insurance for family and dependents

Housing, subsidiary on housing loans subsidiary ,conveyance allowance, phone and entertainment allowance, recreational benefits like wellness clubs and hobby classes, smooth loans for asset setting up.

Different types of leaves like research leave, extraordinary leave.

Executive perquisites like chauffeur driven car, petrol allowance, and family holidays.

Pay for time certainly not worked – benefits for period not worked such as for example unemployment insurance, holiday, and holiday fork out, and sick pay.



For effective training five steps are followed

The primary, or needs analysis step, identifies the specific job performance abilities needed, assesses the prospective trainees skilled and evolves specific, measurable knowledge and functionality objective based on any deficiencies.

In the next step instructional design, you select, compile, and produce working out program articles, including workbooks, workout and activities.

There could be a third validation stage, in which the bugs are exercised of the training program by presenting it to a tiny representative audience.

The fourth stage is to implement the program, by actual training the targeted employee group.

Fifth is the analysis step, I which management assesses the program’s successes or failures.


On job training – means having a person uncover a job actually doing it. Every worker from mailroom clerk to CEO gets on task training when she or he joins the company.

Informal learning – after a study done by AIRTEL it was discovered that 80% of the employees learn on the job they learn not through formal training program but through informal means, including performing their jobs on a daily basis in collaboration with their co-workers.

Job instruction training program takes place on a monthly basis in AIRTEL where logical sequence of guidelines are best taught step-by-step.

On quarterly basis programmed learning is usually followed by AIRTEL where self learning strategies that consist of

Presenting questions, points, or problems to learner

Allowing the individual to respond

Providing responses on the precision of answers.


Computer base training

Internet based training

Organizing virtual classroom

Research method

Case study methods

University-related programs

Role playing

Behaviour modelling

In house development centre


Performance management- an activity that consolidates goal setting techniques, performance appraisal, and expansion into a single, common system, the aim of which is to ensure that the employee’s functionality is supporting the company’s strategic aim.

In AIRTEL performance supervision system is by the procedure of preparation, monitoring, developing, score, and rewarding.

AIRTEL also focuses on its key end result areas (KRA) for better management.

AIRTEL performance appraisal include

Informal review

Formal review


Appraisal review and



Bharti AIRTEL is doing exceptionally well in recent times it really is expected with same quality services in the present scenario it will overtake china Unicom in couple of years making it the world innovator in telecommunication. Getting into in African and Channel Island signifies it desire for expansion and to become globally known organization, with the same speed it might also enter in other continent to improve its global market show.

Good relations with organization & support companions like Ericsson, Siemens systems and IBM makes its outsourcing quit well

Company’s profit and possessions are increasing good amount, it really is expected in year 2020 it’ll cross 3.09 billion turnovers.

AIRTEL strong HR guidelines help in keeping its corporate governance framework.

AIRTEL can enter the mobile industry in India as demand reaches its peak.

Better client schemes & support providers would make AIRTEL to fully capture the competitor industry.


Leave a Reply

You must be logged in to post a comment.